Exceptional Customer Service

Exceptional Customer Service
It’s reassuring to know when arranging your company’s travel with Travel Counsellors that we are one of the leading companies in the world when it comes to customer loyalty and satisfaction.

We don’t rely on expensive advertising to bring us business. Instead each of our Counsellors build their own corporate travel business by giving such exceptional personal service to their clients that it leads to referrals and recommendations.

At Travel Counsellors we measure what our customers think of us in a number of ways, including using the Net Promoter® Score system devised by Fred Reichheld, author of a famous business book called ‘The Ultimate Question’. Two weeks after booking with us, we send all our customers a simple question ‘How likely is it that you would recommend your Travel Counsellor to your friends and colleagues?’ Customers can give us a score ranging from 1 to 10.

We are delighted that since we started measuring our customers’ responses in 2007 we have consistently achieved a world beating score of over 90%, far higher than that achieved by other travel companies and putting us among just a handful of companies worldwide that are rated so highly by their customers.

So you know when booking your corporate travel arrangements with a Travel Counsellor that you are dealing with a professional who is committed to giving you the best possible travel advice.